Last updated: 5/10/25
Company: Tenfeet Ltd, 125 City Road, London EC1V 2NX, United Kingdom (“Tenfeet”, “we”, “us”, “our”).
Contact: support@tenfeet.co (or your preferred email)
These Terms & Conditions (“Terms”) govern your access to and use of Tenfeet’s websites, content libraries, newsletters, and related materials and services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity; in that case, “you” means that entity.
1) What we do (and what we don’t)
1.1 Services. Tenfeet provides communication templates (e.g., niche profiles, email copy, ad text) and a curated news newsletter (“Advisor Newswire”). These are educational resources designed to help regulated financial advisory firms communicate with clients and prospects.
1.2 No professional advice. The Services are educational and general information only. We do not provide investment advice, legal advice, tax advice, or compliance approvals. You are responsible for obtaining your own professional advice and for your firm’s compliance approvals before using any materials.
1.3 No agency services. We do not operate your CRM/ESP, manage campaigns, buy media, or act as your agent. You paste, personalize, approve, and send.
2) Eligibility & accounts
2.1 You must be at least 18 years old to use the Services.
2.2 You are responsible for keeping your login credentials confidential and for all activity under your account.
3) Changes to these Terms
We may update these Terms from time to time. If we make material changes, we’ll post the new Terms and update the date above. Your continued use after changes means you accept the updated Terms.
4) Subscriptions, payments & taxes
4.1 Plans. We offer monthly/annual subscriptions (e.g., Newswire, Library) and one-off purchases (e.g., individual profiles).
4.2 Auto-renewal. Subscriptions auto-renew at the end of each term unless you cancel before the renewal date. We will disclose price, term, renewal, and cancellation methods at checkout, and we’ll send renewal notices where required by law (e.g., California/UK).
4.3 Cancellation. You can cancel at any time via your account or by emailing us. When you cancel, access continues until the end of the current paid term; no partial refunds unless required by law or our posted refund policy.
4.4 Trials & promos. If you sign up for a trial, you will be charged at the end of the trial unless you cancel before it ends.
4.5 Prices & taxes. Prices may change prospectively. Taxes (e.g., VAT, sales tax) may be added as required by law.
5) Delivery & access
5.1 Digital content. Access to templates and newsletters is delivered electronically (e.g., member portal, email, download links). Keep your email and billing info current.
5.2 Availability. We strive for high availability but do not guarantee uninterrupted access. From time to time we may suspend access for maintenance, security, or legal reasons.
6) Your licence to use our materials
6.1 Licence grant. Subject to these Terms and your timely payment, Tenfeet grants you a non-exclusive, non-transferable licence to use, modify, and reproduce our templates and newsletter content for your firm’s own marketing and client communications, including on your website, social channels, emails, and ads.
6.2 Restrictions. You may not:
- Resell, sublicense, or redistribute our content as templates or a competing library.
- Use our content to build a competing service.
- Remove or obscure notices embedded in the materials (e.g., version/date).
- Misrepresent Tenfeet’s content as your original proprietary framework without modification.
6.3 Attribution. Attribution to Tenfeet is not required in your client communications, but you must not suggest Tenfeet endorses your firm.
7) Your responsibilities
7.1 Compliance approval. You are solely responsible for ensuring your use of the materials is compliant with applicable laws and regulations (e.g., FCA Financial Promotions/Consumer Duty in the UK; SEC Marketing Rule in the US), and for keeping adequate books and records (versions, approvals, disclosures).
7.2 Localization. You are responsible for localizing any references (e.g., ISA vs Roth, tax bands, regulator wording) and for adding your own firm-specific disclaimers and regulatory numbers.
7.3 Accuracy & timeliness. News blurbs are current at publication but may become outdated. Verify time-sensitive items before sending to clients.
8) Intellectual property
8.1 Ownership. We and our licensors own all rights, title, and interest in and to the Services and content (including templates, text, graphics, and trademarks), except for your own branding and content you add.
8.2 Feedback. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction.
9) Third-party services
The Services may reference or integrate third-party platforms (e.g., Systeme.io, Stripe). Those are governed by their own terms and privacy policies. We’re not responsible for third-party services.
10) Acceptable use
You will not misuse the Services, including by (a) reverse engineering or scraping; (b) introducing malware; (c) infringing others’ rights; (d) using content unlawfully; or (e) using the Services to send spam or deceptive communications.
11) Important disclaimers
11.1 No warranties. The Services and all content are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
11.2 No guarantee of results. We do not guarantee increases in opens, clicks, bookings, or revenue. Past performance is not indicative of future results.
11.3 Regulatory disclaimers. We do not represent that any content is pre-approved by the FCA, SEC, or any regulator. You are responsible for approvals and disclosures.
12) Limitation of liability
12.1 Cap. To the maximum extent permitted by law, Tenfeet’s total liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of: (a) £100 (one hundred pounds), or (b) the amount you paid to Tenfeet for the Services in the 12 months preceding the event giving rise to liability.
12.2 Excluded damages. To the maximum extent permitted by law, we will not be liable for: indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, loss of data, business interruption, or reputational harm.
12.3 Carve-outs. Nothing in these Terms limits liability that cannot be limited under applicable law, including death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Consumer statutory rights are not affected.
13) Indemnity
You will indemnify and hold Tenfeet harmless from and against all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your: (a) misuse of the Services; (b) violation of laws or these Terms; (c) content you submit or send; or (d) infringement of third-party rights.
14) Consumer rights (UK, EU & certain US states)
14.1 Digital content & cooling-off (UK/EU). If you are a consumer (not a business) in the UK/EU purchasing digital content, you may have a 14-day cooling-off period. If you choose immediate access/download, you consent to early performance and acknowledge you lose the right to cancel once delivery begins. This does not affect your statutory rights where content is faulty.
14.2 Auto-renewal (US states incl. California). For US consumers, we will present clear automatic-renewal terms and provide easy cancellation (online where you signed up). Renewal reminders will be provided where required by law.
15) Privacy
Your use of the Services is subject to our Privacy Policy (link here). Please review it to understand how we collect and use personal data.
16) Suspension & termination
We may suspend or terminate access if you violate these Terms, fail to pay, or create risk or possible legal exposure. You may stop using the Services at any time. Sections intended to survive (e.g., IP, disclaimers, limits, indemnity) will survive termination.
17) Force majeure
We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., internet outages, platform failures, acts of God, regulatory actions).
18) Export & sanctions compliance
You represent that you are not located in, and will not use the Services from, any jurisdiction subject to comprehensive UK/EU/US sanctions, and that you are not on any UK, EU, or US restricted-party list.
19) Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
20) Governing law & venue
These Terms and any dispute or claim (including non-contractual disputes) are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, except that mandatory consumer protection laws of your country/state of residence may also apply.
21) Miscellaneous
- Entire agreement. These Terms constitute the entire agreement between you and Tenfeet regarding the Services and supersede prior agreements.
- Severability. If any provision is unenforceable, the remainder remains in effect.
- Waiver. Failure to enforce a provision is not a waiver.
- Notices. We may send notices to the email on your account; you may send notices to the address above and to support@tenfeet.co.
22) Contact
Questions about these Terms?
Tenfeet Ltd
125 City Road, London EC1V 2NX, United Kingdom
support@tenfeet.co